assignment lecture 8

Consider the following process and corresponding issue:

In order to apply for admission, students first fill in an online form. Online applications are
recorded in an information system to which all staff members involved in the admissions
process have access to. After a student has submitted the online form, a PDF document is
generated and the student is requested to download it, sign it, and send it by post together
with the required documents, which include:
• Certified copies of previous degree and academic transcripts.
• Results of English language test.
• Curriculum vitae.
When these documents are received by the admissions office, an officer checks the completeness
of the documents. If any document is missing, an e-mail is sent to the student. The
student has to send the missing documents by post. Assuming the application is complete,
the admissions office sends the certified copies of the degrees to an academic recognition
agency, which checks the degrees and gives an assessment of their validity and equivalence
in terms of local education standards. This agency requires that all documents be sent to
it by post, and all documents must be certified copies of the originals. The agency sends
back its assessment to the university by post as well. Assuming the degree verification is
successful, the English language test results are then checked online by an officer at the
admissions office. If the validity of the English language test results cannot be verified, the
application is rejected (such notifications of rejection are sent by e-mail).
Once all documents of a given student have been validated, the admission office forwards
these documents by internal mail to the corresponding academic committee responsible for
deciding whether to offer admission or not. The committee makes its decision based on
the academic transcripts and the CV. The committee meets once every 2 to 3 weeks and
examines all applications that are ready for academic assessment at the time of the meeting.
At the end of the committee meeting, the chair of the committee notifies the admissions
office of the selection outcomes. This notification includes a list of admitted and rejected
candidates. A few days later, the admission office notifies the outcome to each candidate
via e-mail. Additionally, successful candidates are sent a confirmation letter by post.

MAIN ISSUE: Students have to wait too long to know the outcome of the application (especially for successful outcomes). It often happens that by the time a student is admitted, the student has decided to go to another university.

a. Apply the redesign heuristics in order to address the issues.

b. Capture the resulting to-be model in BPMN (USE VISIO)

c. Explain the impact of the changes you propose in terms of the performance dimensions (Time, Quality, Cost, Flexibility).

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