Another good discussion, Class! Again, we have this intention to be successful, but many, young manager-wanna-bes donâ€™t even know what the company makes or what services it provides. A few points for emphasis:
1. Whose responsibility is it to know what the company does in terms of products, services, and the community? Yes, the company does have a responsibility for properly orienting new recruits. But if youâ€™re hoping to be recognized as management material, it is up to you to figure out how and where the company shines. This is what sets you apart from the also-rans. And it doesnâ€™t matter for what department you work â€“ every piece of the organization is connected. To fix your little finger, one must know about skin and bones and muscles and veins and blood flow and where itâ€™s been and where itâ€™s going, etc.
2. Every position, from the lowest to the highest represents the company to both internal and external customers â€“ weâ€™re all salespeople, like it or not. This is a very important concept for all employees filling any job description in every sector â€“ profit and nonprofit. When I go to academic, discipline-related conferences (in or outside of the country), meet my sonâ€™s friends, or attend various social functions in Nebraska City, I reflect the values of Bellevue University â€“ even if I donâ€™t want to. BU is judged to some extent by my behavior. When I participate on committees, advise students, or respond to requests by various departments on campus, I reflect the values of the College of Business â€“ even if I donâ€™t want to. Now, if I want to be successful, my company has to be successful â€“ and my company canâ€™t be successful if the departments within it arenâ€™t successful — and just what do I have to do to help it all alongâ€¦..?
3. Are there any ethical implications of painting over anotherâ€™s product and calling it your own â€“ even internallyâ€¦?