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It’s your first day as a management trainee, working for a printing company that produces color brochures and catalogs for local businesses. You assist a production manager who oversees three shift supervisors responsible for round-the-clock printing, folding, boxing, and shipping of finished brochures and catalogs. You were introduced to him by the manager of campus recruiting after you went to a job fair at your college. Then you met the head of sales when you interviewed at the company office. You also met the chief financial officer and the president during your final interview. Use the drop down menu to match each manager with his or her area of management specialization.


 Production Manager


 Manager of Campus Recruiting


 Head of Sales


 Director of Finance


 President

Your boss, the production manager, works with four main resources of management as he plans and supervises the company’s printing projects. Use the drop down menu to label each item as the type of resource it represents.



 Customers’ specifications for the content of each printing job.



 Budget for purchasing equipment and ink.



 Details about where to transport printed brochures ordered by a customer.



 Employees who operate the printing equipment.



 Inventory of ink and paper.



 Scheduling staff to clean equipment during periods of non-use.



 Spare parts for equipment maintenance and repair.



 Express shipping payment to get an urgent order to the customer.

You and a group of friends enjoy playing air hockey so much, you’ve decided to organize a tournament as a fundraiser for a local charity. You’re heading up the tournament committee. To prepare for this tournament, you and your friends must take a number of actions. Read the list of actions below and use the drop down menu to show which management process it represents.



 Determine which of your friends will sell tickets, which will distribute posters to nearby dorms, and which will talk with the charity your group wants to support.



 Decide what you will do if tournament ticket sales are below expectations one week before the actual date.



 Get your friends excited about doing what it takes to make this tournament successful.



 Prepare a contingency plan in case bad weather prevents students from attending.



 Consider how much money you want to raise for the charity and make that your target.



 Invite a few more friends to handle specific tasks such as publicity.



 Think about how many tickets you need to sell each week in the month leading up to the tournament to reach your overall goal.



 Use your position as committee head to ask for ideas and input before you make an important decision.

You and a group of friends enjoy playing air hockey so much, you’ve decided to organize a tournament as a fundraiser for a local charity. You’re heading up the tournament committee. To prepare for this tournament, you and your friends must take a number of actions. Read the list of actions below and use the drop down menu to show which management process it represents.



 Determine which of your friends will sell tickets, which will distribute posters to nearby dorms, and which will talk with the charity your group wants to support.



 Decide what you will do if tournament ticket sales are below expectations one week before the actual date.



 Get your friends excited about doing what it takes to make this tournament successful.



 Prepare a contingency plan in case bad weather prevents students from attending.



 Consider how much money you want to raise for the charity and make that your target.



 Invite a few more friends to handle specific tasks such as publicity.



 Think about how many tickets you need to sell each week in the month leading up to the tournament to reach your overall goal.



 Use your position as committee head to ask for ideas and input before you make an important decision.

You are assigning management responsibilities for the air hockey tournament. To do this, you have to identify which committee member has the management skill to accomplish each task. Use the drop-down menu to identify the management skill needed for each task.


 Think about different ways to resolve problems like not having money to pay for promoting the tournament.


 Utilize software to make attractive registration forms and fundraising receipts for the tournament.


 E-mail two air hockey experts and persuade them to donate their time by attending your tournament.


 Envision the scope of the tournament and how many people will be needed behind the scenes before, during, and after the actual event.


 Accomplish tasks through the ability to get along with people at the charity, people who want to play in the tournament, and others whose efforts will make the fundraiser successful.

You are a manager of college recruiting for IBM, a century-old technology corporation with $100 billion in annual sales and 400,000 employees worldwide. You have considerable experience with social media communications, which is why you’ve been assigned to prepare a report about how IBM can use social media to recruit graduating seniors. You can ask a number of young summer interns to help you complete this assignment. Use the drop down menu to indicate which management skills you must apply to be effective in handling this assignment.



Talk with a dozen summer interns to explain the assignment and learn what they can offer if they’re chosen for the team.



 Establish specific objectives, set up a work schedule, and figure out the steps your team should take to complete the assignment.



 Get started on an app to dig into the social media messages already posted by IBM for recruiting purposes.



 Get in touch with internal and external contacts to understand how different divisions and other corporations use social media for recruiting.



 Determine, based on your team’s findings, what needs to be improved and recommend a specific solution to fix the problem(s).

You and your team of summer interns have listed a number of steps to take during this special assignment for IBM. Use the drop down menu to indicate where each item belongs in effective managerial decision making process.



Explain how the chosen improvement could be put into practice and its effectiveness determined.



 Analyze the current situation and determine what might be improved.



 Think about what might prevent IBM from making each change under consideration.



 Consider what would make for an ideal solution and whether “ideal” is necessary or desirable.



 Look at several unconventional ideas as well as the potential solutions that come to mind quickly and easily when thinking about the problem.

You are considering how to be most effective in leading the team of summer interns working on this special project for IBM. Use the drop-down menu to identify the style of leadership represented by each of the following descriptions.



You have a lot of visionary ideas for the team to consider, and you’re prepared to take the initiative from the beginning, starting early and staying late if necessary to move the project forward every day. You think this could be a vital project and your enthusiasm could very well inspire your team to taking extra care and working extra hard to understand the problem and generate alternatives.



 You want to complete the assignment efficiently and effectively. You will be creating a list of tasks and assigning each team member specific responsibilities. It’s important to outline a clear process at the beginning so the team understands what you expect and what they can and can’t do while analyzing the problem and generating alternatives. You will reserve the final selection of alternatives for yourself, as the manager.



 You recognize that your team members are likely to have some good ideas and innovative suggestions, not just about the problem but also about possible solutions. You will clarify the objectives at the outset and encourage discussion among team members to elicit their thoughts about the problem and alternatives to solve the problem.







You and your best friend have just founded a small business partnership, Newbie Food, which will offer fruit smoothies processed fresh on a food truck. The two of you have divided up your responsibilities as shown in the list below. Identify the type of resource that each item refers to.



Buying ingredients for the smoothies (Your partner’s responsibility)



 Equipping the food truck with high-speed smoothie blenders (Your partner’s responsibility)



 Supervising two part-time employees on the truck (Your partner’s responsibility)



 Tracking purchases on the truck (Your partner’s responsibility)



 Applying for a bank loan to purchase the food truck (Your responsibility)



 Monitoring competitive prices for smoothies (Your responsibility)



 Determining how many part-time employees will be needed in the future (Your responsibility)



 Making a bank deposit with each day’s receipts (Your responsibility)


 
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